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Contact us

Have you moved since becoming a TAN Traveler? Got a new phone number?
Did your email address change?

Call Total Vacation Services to update your contact information at 800.223.0088

As a member of the TAN family, you can expect to receive friendly and professional service whenever you contact us. To better service you, we have specific phone numbers and email addresses on certain type of assistance.  Feel free to contact us anytime with questions/suggestions or to share an exciting vacation experience.  We would love to hear from you!

Mailing Address:
Travel Advantage Network
PMB #311
672 Old Mill Road
Millersville, MD 21108

Phone: 800.223.0088


Total Vacation Services x 3
vacationservices@planwithtan.com
Call our Total Vacation Services department to check the status of your reservation request after a Reservation Request form has already been submitted, to check availability for vacations with less than 60 days notice, or to book an Excess Inventory vacation.

Feel free to contact a Vacation Services Coordinator if you would like desTANations suggestions. Our staff is knowledgeable about our home inventory and other vacationers’ experiences at these resorts. They are eager to help pinpoint your ideal vacation desTANation.

You may also contact our Total Vacation Services department to discover more about TAN’s vacation programs, or for any other general questions or concerns about your account.  This department is motivated to ensure your satisfaction with TAN.


Confirmations x 3
vacationservices@planwithtan.com

Contact Total Vacation Services for questions regarding your confirmation or about travel arrangements after you have received your confirmation. Remember, always call to reconfirm your arrangements 48 hours prior to your check-in date.


Account Management x 7
acctmgt@planwithtan.com
Contact our Account Management department regarding Service Charge (SC) payments to TAN, accounts in collections or to make an account payment. Call to set up auto-pay, which makes it easy to pay your SC by having it charged to your credit card or checking account! 


Global Express Travel Services (GETS) x 9
travelnow@gowithgets.com
Call Global Express Travel Services, Inc. at our 800.223.0088 toll free number and enter extension 9, or call 800.826.2430. TAN’s full-service, in-house agency can help arrange transportation (airfare, car, cruise, etc.) for your TAN vacation weeks and all other travel, too! (Cost of transportation not included in cost of vacation week accommodations.)


Vendor Sales x 3
vacationservices@planwithtan.com
Contact our Vendor Sales department for any questions regarding your wholesale account or to check the status of your wholesale reservation request.


Property Management/Acquisitions x 8
lsummerhays@planwithtan.com
Contact our Property Management department if you own a vacation home and would like details about placing it in our OpporTANities leasing program. 

 

Interested in learning more about traveling with TAN? To find out how you can become a part of our exciting vacation program, call 1.800.264.3802.

    


New Client Services

800.264.3802

If you've recently purchased a vacation program, or if you want to refer friends and family, please call our New Client Services line. They'll review your new account with you, explain how to use the program and answer any questions you may have. The New Client Services office hours:

Monday through Friday 
9:00 a.m. to 10:00 p.m. (EST) 

Saturdays
9:00 a.m. to 5:00 p.m. (EST)

    


Hours of Operation

TAN Total Vacation Services/Reservations Hours:
(Eastern Standard Time)

Labor Day to New Year’s Day
Monday - Thursday 9:00 a.m. - 8:00 p.m.
Friday 9:00 a.m. - 5:30p.m.
Saturday 9:00 a.m. – 5:30 p.m.
Sunday voicemail access only

New Year’s Day to Labor Day
Monday - Friday 9:00 a.m. - 8:00 p.m.
Saturday 9:00 a.m. – 5:30 p.m.
Sunday voicemail access only

TAN Account Management Hours:
(Eastern Standard Time)

Monday - Thursday 8:00 a.m. - 8:00 p.m.
Friday 8:00 a.m. - 4:30p.m.
Saturday and Sunday voicemail access only

Office Closed:
Thanksgiving
Christmas
New Year’s Day
Independence Day

TAN is open on all other major holidays with limited hours.