FAQ's
Reservation Request Options
Q. May I travel to other locations not listed on the "Resort Listing" Web page?
A. Yes. You may request travel to other condominium resort DesTANations not listed as Home Property areas on our Resort Listing. When making such requests, refer to the DesTANation Report, which shows all areas booked by TAN Travelers the previous year. Areas listed as less than 2% traveled are not guaranteed. (See Sunsational Guarantee.)
Q. Does my reservations request qualify for the Sunsational Guarantee?
A. Travelers must follow the procedures below to guarantee an offer in the area(s) requested: Reservation Request must be submitted at least 90 days in advance. (Requests made for holidays, special events, consecutive requests or multiple requests for same week do not apply.) Requests must be for studio or one-bedroom units. Request must be for one of TAN's top 25 Resort Areas as listed on our Sunsational Guarantee (see list on Sunsational Guarentee page.) TAN cannot guarantee multiple weeks and/or multiple units.
Q. May I request a specific property?
A. Please do not make resort-specific requests. When our Total Vacation Services/Reservations department contacts you, you will be informed of which properties are available. You may choose from the offered accommodations at that time.
Q. May I inquire about availability before I submit my request?
A. Yes. You may speak to a Total Vacation Services representative. Please keep in mind, however, that if a particular property or area is available at the time you call or check online, it may not be available by the time you book your week.
Q. How much notice is required to book a TAN vacation?
A. TAN accepts requests up to 365 days in advance of travel. The minimum notice required for non-peak season is 60 days, 90 days for peak season, and 180 days for major holiday weeks/special events. (We encourage you to submit requests in advance of the minimum notice.) Peak season times vary by area and are indicated on each resort’s Web page.
Q. May I submit a request with less than minimum notice required?
A. Yes, however, it will be subject to availability. To check availability, call Total Vacation Services at 800.223.0088 ext. 3 or check online on our website.
Q. May I request a specific check-in day?
A. Most properties offer Saturday check-in only; however, some properties have Friday or Sunday check-in dates. Each TAN home property page (listed under the Resorts section of the TAN Web site shows the available check-in days. If a property indicates only one check-in day of the week, it cannot be changed to another day. If a property offers multiple check-in days, you may request available days when speaking to your Vacation Coordinator/Reservationist.
Q. May I book multiple units or weeks?
A. Yes, you may request multiple units or weeks, which are subject to availability and are less likely to be available during peak travel times. As described in your vacation program agreement, you may not use more than two concurrent or consecutive vacation weeks at one time. At times, consecutive-week travel requests may not be granted, to ensure more TAN Traveler requests can be fulfilled. Please note that multiple units or weeks are deducted from your account balance.
Q. May I book a property for just a few days?
A. Reservations are always on a weekly basis with the full reservation fee due. You may, however, check-in late or leave early if you choose.
Q. Are my fees refundable if I choose to cancel my vacation request?
A. Yes. Your TAN processing fee is refundable should you choose to cancel your request for any reason prior to booking. You may choose to leave the fee amount in your account, for use toward a future reservation request, or have it credited to you in the manner it was received. (Your account must be in good standing.) If you cancel a booked request, your reservation fees are not refundable and cannot be applied toward future reservations, unless you have purchased Vacation Assurance (VAP).
Q. May I submit my request over the phone?
A. Yes, you may call Total Vacation Services at 800.223.0088 x 3 to check availability and/or book your vacation. You may also view resort descriptions, check availability and book online 24/7 at www.planwithtan.com.
Q. How do I create an online account?
A. 1) Enter your TAN account number (example: 12-A-123456) 2) Click the green "Register" button. There you will be able to create your online password. First, you'll be asked to verify your telephone number in our database, which will instantly verify your access to the online account management portion of our site. Here, you must confirm the email address on file at TAN. Please update/change your email address as you wish. 3) If you are already a registered user and need to retrieve your password, hit the blue "Password Reminder" button. Your password will be emailed to the address on file at TAN.