Q. May I travel with pets? A. No. Pets are strictly prohibited at all TAN accommodations. Ask your Vacation Coordinator/Reservationist if your desTANation provides onsite kennels or if nearby pet boarding is available. Travelers who violate this policy are subject to additional housekeeping fees and heavy penalties. Violators of this policy may be prohibited or may have limited use of future TAN travel benefits.
Q. Are there smoking units available? A. All TAN units are non-smoking. TAN suggests smokers request units with patios or balconies. Please be aware if a strong smoke odor is noticeable upon departure, you will be charged additional cleaning fees.
Q. Is maid service available? A. Housekeeping is performed prior to check-in and after your departure. There are no maid services provided during the vacation week, although some resorts may offer mid-week cleaning and linen exchange for an additional charge. Laundry facilities are usually available either in the condo or on the property. Please confirm with your Vacation Coordinator/Reservationist.
Q. May I check in earlier than 4 p.m.? A. To allow time for the condo to be properly prepared, you may not check in prior to 4 p.m. If you arrive early, you may inquire about the readiness of the TAN unit at the front desk/office. If your confirmation instructions indicate check-in is directly at the unit, the keys will be in the lock-box by 4 p.m. but not before.
Q. How old must I be to check into our properties? A. To check into one of our properties, you must be at least the age of 23.