FAQs

What is Travel Advantage Network?

Launched March 22, 1992, Travel Advantage Network is a vacation program developed to provide affordable, quality travel to popular destinations. Clients purchase travel weeks so they vacation at deeply discounted rates and secure endless opportunities to create lasting vacation memories. TAN helps nearly 80,000 clients travel worry-free throughout the U.S., Mexico and Caribbean.

Why travel with us?

Travel Advantage Network makes vacation planning affordable and easy. We offer a diverse property portfolio throughout the U.S. including those within driving distance. Our most popular destinations include Orlando, Hilton Head, Myrtle Beach, Hawaii and Ocean City, Maryland. Plus, we’re always receiving feedback and adding new destinations in response to our clients’ preferences and their travel needs.

How can I start traveling with Travel Advantage Network?

You will need to become a client to enjoy the benefits of Travel Advantage Network. Please contact New Client Services at 800.264.3802.

May I travel to other locations not listed on the "Destinations" Web page?

Yes, you may request travel to other destinations.  Please contact a travel specialits at 800.223.0088 x3 to inquire about other locations available.

Does my reservation qualify for the Sunsational Guarantee?

Travel Advantage Network only guarantees reservations to top resort areas and not specific properties. You should contact a travel specialist at least 90 days in advance of your preferred travel dates to these top resort areas. Requests made for holidays, special events, consecutive requests or multiple requests for the same week do not qualify for the Sunsational Guarantee. Your accommodation must be for studio or one-bedroom units. TAN cannot guarantee multiple weeks and/or multiple units.

May I reserve a specific property?

A travel specialist can inform you which properties are available. You may choose from the offered accommodations available at that time. Travel Advantage Network only guarantees reservations to top resort areas and not specific properties.  Please refer to our Sunsational Guarantee.

How much notice is required to book a vacation?

Travel Advantage Network accepts reservations up to 360 days in advance of travel. Prime season times vary by area and are indicated on each property’s web page.

May I book a last-minute vacation?

Absolutely, however, it will be subject to availability. Take advantage of our Excess Inventory program to find last-minute deals. To check availability, call a travel specialist at 800.223.0088 x3 or check online on our website.

May I request a specific check-in day?

Most properties offer Saturday check-in only; however, some properties have Friday or Sunday check-in dates. Each Travel Advantage Network home property page listed under the Destinations section of the website shows the available check-in days. If a property indicates only one check-in day of the week, it cannot be changed to another day.

May I book multiple units or weeks?

Yes, you may request multiple units or weeks, which are subject to availability and are less likely to be available during prime travel times. You may not use more than two concurrent or consecutive vacation weeks in the same resort area during prime or holiday season. Please note that multiple units or weeks are deducted from your account balance.

May I book a property for just a few days?

Reservations are always on a weekly basis with the full reservation fee due. You may, however, check-in late or leave early if you choose.

Are my fees refundable if I choose to change or cancel my vacation?

Vacation Assurance Program (VAP) is a program available at the time of booking which allows you to cancel a reservation and not lose all fees invested. The amount of refunded fees is dependent on the amount of notice given to Travel Advantage Network before the travel date.

May I extend my benefits to family?

Yes!  Please contact a Travel Specialist and add your family members to your account.

What is Excess Inventory?

Excess Inventory is select properties offered at an extremely low flat rate plus the cost of your usual processing fee. Excess Inventory does not require use of your prepaid weeks or voucher and is open to your family.

How do I create an online account?

1) Enter your account number (example: 12-A-123456)
2) Click the green "Register" button. There you will be able to create your online password. First, you'll be asked to verify your telephone number in our database, which will instantly verify your access to the online account management portion of our site. Here, you must confirm the email address on file with us. Please update/change your email address as you wish.
3) If you are already a registered user and need to retrieve your password, hit the blue "Password Reminder" button. Your password will be emailed to the address on file with Travel Advantage Network.

Can I pay my service charge online?

Yes!  Please log on through the homepage to access your account information and online payment options.